Complete Leadership: A practical guide for developing your leadership talents

Susan Bloch is head of the global coaching practice within the Hay Group. Through her coaching work with senior executives in business, she assists organisations to build leadership capability and effective teams to ensure business success. Over the past ten years Susan has coached business leaders in manufacturing, financial services, construction, retailing and telecommunications. Clients include:  Reuters, Prudential, Shell, Unilever, Philips, Sony, BT, Barclays, Standard Chartered and Accenture. She has an MA in Psychology from Colombia University, and is a chartered psychologist. Susan is a fellow of Ashoka, a global charity that supports social entrepreneurs. Philip Whiteley is a freelance author and journalist, specialising in management, with a particular focus on the management of people. He is author of ‘People Express’ and ‘Motivation’, two titles in the new Executive Express series of business books by Capstone, and ‘Unshrink the People’ with Max Mckeown, published by Pearson. He wrote a policy paper on the New Deal for the Industrial Society, and is co-author of a paper on the MBA, also with the Industrial Society, which will be launched in the new year.    Philip contributes regularly to leading business titles, including Director, Personnel Today and Global HR. He writes a weekly column in The Times on executive compensation, called Packages.