T�tulo: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship
Editor: CRC Press 2002-01-04
Fecha de publicaci�n: 2002
Idioma: Ingl�s
ISBN 10: 1578200970
ISBN 13: 9781578200979
Encuadernaci�n: Paperback
Estado: New

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Sinopsis

Today’s support operations face greater responsibilities than the help desks of the 1990s

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Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

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