Claim the Lead: Transformational Leadership for Insurance Adjusting Managers
Idioma: inglés
Editorial: Efficient Adjuster Publishing, 2025
- Tapa blanda
- Usado
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de AmericaThriftBooks-Atlanta
Vendedor de IberLibro desde 24 de marzo de 2009
Condición: Usado - Bueno
EUR 15,04
Cantidad disponible: 1 disponible
Añadir al carritoDescripción del artículo del vendedor
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
N° de ref. del artículo G196827796XI4N00
- Título
- Claim the Lead: Transformational Leadership for Insurance Adjusting Managers
- Autor
- Thomas, Karissa
- Editorial
- Efficient Adjuster Publishing
- Año de publicación
- 2025
- Estado
- Very Good
- Sobrecubierta
- No Jacket
- Encuadernación
- Paperback
- Idioma
- inglés
- ISBN 10
- 196827796X
- ISBN 13
- 9781968277963
- Peso del artículo
- 0,56 libras
You became a leader because you were good at the work. Now the work is people.
A hurricane hits. File volume doubles overnight. An audit lands mid-surge. A veteran adjuster walks out. A tense carrier call leaves your team rattled and the next deployment still incoming. You are no longer the one handling the claim. You are the one responsible for everyone who is — and everything that happens between them, the files, the carriers, and the pressure that does not let up.
Nobody trained you for this part.
Claim the Lead was written for exactly this moment — for the insurance adjusting manager, CAT team leader, desk supervisor, and claims operations leader navigating the gap between adjuster excellence and leadership authority.
Award-winning author and licensed adjuster Dr. Karissa Thomas draws from real-world claims leadership experience to deliver practical, field-tested strategies for the environments claims leaders actually work inside — high volume, high stakes, and rarely calm.
What You Will Learn
Make the transition from high-performing adjuster to confident, credible claims leader — without losing the respect of the team you just joined as their manager. Lead CAT teams through surge events and catastrophe deployments when file volume, staffing pressure, and carrier expectations all spike simultaneously. Communicate clearly with carriers, adjusters, vendors, and contractors when fragmented information and competing priorities make clarity feel impossible. Build accountability without burning out the adjusters you depend on. De-escalate tension in high-pressure claims environments before it fractures team performance. Manage remote and field adjusting teams effectively across changing locations and conditions. Maintain performance standards during audits, staffing shortages, and operational disruption. Retain strong adjusters through demanding catastrophe seasons when the temptation to leave is highest. Develop the next generation of leaders within your claims organization. Stay grounded and steady while balancing speed, accuracy, compliance, and team well-being — often at the same time.
Built for Real Claims Leadership
Leadership in the claims industry does not happen under calm conditions. File volume increases while staffing decreases. Carriers demand updates while adjusters need support. Audits arrive during catastrophe response. Communication fragments under pressure. And the leaders who hold it together are not the ones with the most authority — they are the ones with the clearest communication, the steadiest presence, and the practical tools to stabilize a team when everything around it is moving.
This book provides that structure. Through real-world scenarios and field-tested strategies, you will learn how to guide adjusters through difficult files, steady teams during surge events, and maintain trust during operational change — without losing yourself in the process.
Who This Book Is For
Insurance claims managers and desk supervisors leading teams through daily and catastrophe operations. CAT team leaders managing volume, staffing, and carrier relationships under surge conditions. Independent adjusting firm leaders building the leadership culture that retains top adjusters and drives performance. Senior adjusters stepping into management who need a practical transition roadmap. Claims operations and training leaders developing the next generation of claims leadership.
The claims industry does not need more theory. It needs leaders who can stabilize teams, communicate clearly, and perform under pressure — claim after claim, season after season.
Every claim is a leadership moment. Every conversation sets a standard. Every decision shapes the team you are building.
Claim the Lead. Communicate clearly. Steady the process. Guide the outcome.
“Sinopsis” puede pertenecer a otra edición de este título.
Acerca del autor
“Acerca de” puede pertenecer a otra edición de este título.
ThriftBooks-Atlanta
AUSTELL, GA, Estados Unidos de America
Vendedor de IberLibro desde 24 de marzo de 2009
Tarifas de envío en Estados Unidos de America
| Artículo | De 4 a 8 días hábiles | De 4 a 8 días hábiles |
|---|---|---|
| Primer artículo | EUR 0,00 | EUR 0,00 |
Métodos de pago
Descripción de la tienda
ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.…
Información empresarial del vendedor
Thrift Books Global, LLC
18300 Cascade Ave S, Ste 150
Seattle, WA Estados Unidos de America 98188
Condiciones de venta
We guarantee the condition of every book as it's described
on the Abebooks website. If you're dissatisfied with your
purchase (Incorrect Book/Not as Described/Damaged) or if the
order hasn't arrived, you're eligible for a refund within 30
days of the estimated delivery date. If you've changed your
mind about a book that you've ordered, please use the "Ask
bookseller a question link to contact us" and we'll respond
as soon as possible.
Derecho al desistimiento
Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.
Información sobre el derecho de desistimiento
Derecho legal de desistimiento
Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.
El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.
Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).
Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.
Efectos del desistimiento
Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).
Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.
Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.
Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.
Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.
Deberá devolver los bienes o entregarlos a ThriftBooks-Atlanta, Dallas, Texas, U.S.A., sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
Excepciones al derecho de desistimiento
El derecho de desistimiento no se aplica a lo siguiente:
- La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
- El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.
Condiciones de envío
All domestic Standard and Expedited shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.
2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.
International shipments are tendered to the local postal service in the destination country for final delivery – we do not use courier services for international deliveries.