Cases in Hospitality Management (Paperback). Este artículo no está disponible.Cases in Hospitality Management (Paperback)

Paperback. Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry both positive and negative - and then to describe the organizations response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants are included, as are fifteen new cases and a new section on hospitality technology. Your guide to becoming an effective hospitality manager The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…