Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-minute Series)
Rebecca L. Morgan
ISBN 10: 1560526696 ISBN 13: 9781560526698
Editorial: Crisp Pub Inc, 2003
Usado
Paperback
Librería:
ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 2 de julio de 2009
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
Former library book; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. N° de ref. del artículo G1560526696I5N10
Sinopsis:
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer s needs without blaming, and respond to personal accusations without becoming defensive.
Reseña del editor: This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer’s needs without blaming, and respond to personal accusations without becoming defensive.
"Sobre este título" puede pertenecer a otra edición de este libro.
Detalles bibliográficos
Título: Calming Upset Customer: Staying Effective ...
Editorial: Crisp Pub Inc
Año de publicación: 2003
Encuadernación: Paperback
Condición: Fair
Condición de la sobrecubierta: No Jacket
Edición: 3ª Edición