Building & Managing a World Class It Help Desk

Wooten, Bob

ISBN 10: 007213237X ISBN 13: 9780072132373

Editorial: McGraw-Hill Osborne Media, 2001

Idioma: Ingl�s

Condici�n: Nuevo Encuadernaci�n de tapa blanda

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Detalles bibliogr�ficos

T�tulo

Building & Managing a World Class It Help Desk

Editor

McGraw-Hill Osborne Media

Fecha de publicaci�n

2001

Idioma

Ingl�s

ISBN 10

007213237X

ISBN 13

9780072132373

Encuadernaci�n

Encuadernaci�n de tapa blanda

Estado

New

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Sinopsis

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Acerca del autor

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

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