Part I: PERSONAL. 1. Your Manager Strengths and Weaknesses. 2. Learning About Yourself. 3. Managing Yourself to Get Things Done. 4. Creative Problem Solving. 5. How Managers Communicate. 6. Becoming an Ethical Manager. Part II: INTERPERSONAL. 7. Motivating for Performance. 8. Getting Things Done Through Networks, Relationships, and Influence. 9. Develop People with Coaching and Feedback. 10. Handling Difficult Conversations, Conflict, and Negotiation. 11. Managing Your Boss. Part III: MANAGING TEAMS AND ORGANIZATIONS. 12. Managing Teams. 13. Getting Things Done through Performance Management. 14. Managing Global Diversity. 15. Positive Leadership. 16. Managing Positive Change.

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