Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Grigsby, Mike

ISBN 10: 0749477156 ISBN 13: 9780749477158

Editorial: Kogan Page 2016-10, 2016

Idioma: Ingl�s

Condici�n: Nuevo Encuadernaci�n de tapa blanda

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Detalles bibliogr�ficos

T�tulo

Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Editor

Kogan Page 2016-10

Fecha de publicaci�n

2016

Idioma

Ingl�s

ISBN 10

0749477156

ISBN 13

9780749477158

Encuadernaci�n

Estado

New

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Sinopsis

Advanced Customer Analytics provides a clear guide to the specific analytical challenges faced by the retail sector. The book covers the nature and scale of data obtained in transactions, relative proximity to the consumer and the need to monitor customer behaviour across multiple channels. The book advocates a category management approach, taking into account the need to understand the consumer mindset through elasticity modelling and discount strategies, as well as targeted marketing and loyalty design.

A practical, no-nonsense approach to complex scenarios is taken throughout, breaking down tasks into easily digestible steps. The use of a fictional retail analyst 'Scott' helps to provide accessible examples of practice. Advanced Customer Analytics does not skirt around the complexities of this subject but offers conceptual support to steer retail marketers towards making the right choices for analysing their data. Online resources include a selection of datasets to support specific chapters.

Acerca del autor

Mike Grigsby, based in Orlando, Florida, has more than 30 years' experience in the field of marketing analytics. He was formerly vice president of customer insights and advanced analytics at Brierley and Partners and of strategic business analysis and advanced analytics at Targetbase and has also held leadership positions at Hewlett-Packard and Gap. Previously an adjunct professor at the University of Texas at Dallas, he taught analytics at both graduate and undergraduate levels. He is the author of Advanced Customer Analytics, also published by Kogan Page.

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