Administration and Management in Criminal Justice: A Service Quality Approach

Rethink management in criminal justice.

Administration and Management in Criminal Justice: A Service Quality Approach, Third Edition emphasizes the proactive techniques for administration professionals by using a service quality lens to address administration and management concepts in all areas of the criminal justice system. Authors Jennifer M. Allen and Rajeev Sawhney encourage you to consider the importance of providing high-quality and effective criminal justice services. You will develop skills for responding to your customers—other criminal justice professionals, offenders, victims, and the community—and learn how to respond to changing environmental factors. You will also learn to critique your own views of what constitutes management in this service sector, all with the goal of improving the effectiveness of the criminal justice system.

New to the Third Edition:

• Examinations of current concerns and management trends in criminal justice agencies make you aware of the types of issues you may face, such as workplace bullying, formal and informal leadership, inmate-staff relationships, fatal police shootings, and more.
• Increased discussions of a variety of important topics spark classroom debate around areas such as homeland security–era policing, procedural justice, key court personnel, and private security changes.
• Expanded coverage of technology in criminal justice helps you see how technology such as cybercrime, electronic monitoring and other uses of technology in probation and parole, body-worn cameras, and police drones have had an impact on the discipline. 
• Updated Career Highlight boxes demonstrate the latest data for each career presented. 
• More than half the book has been updated with new case studies to offer you current examples of theory being put into practice.  
• Nine new In the News articles include topics such as
  
  • Recent terrorist attacks 
  • Police shootings    
  • Funding for criminal justice agencies    
  • New technology, such as police drones and the use of GPS monitoring devices on sex offenders   
  • Cybercrime, cyberattacks, and identity theft 
• Updated references, statistics, and data present you with the latest trends in criminal justice.        

Jennifer M. Allen is a professor in the School of Criminal Justice at Nova Southeastern University and former department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children's Home, domestic violence/sexual assault programs, and teen courts and as a consultant to police and probation departments. She regularly creates academic curriculum and training materials in her areas of expertise. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the coauthor of Criminal Justice Administration: A Service Quality Approach; The SAGE Guide to Writing in Criminal Justice; The SAGE Guide to Writing in Research Methods; The SAGE Guide to Writing in Corrections; The SAGE Guide to Writing in Policing; Research Methods in Criminal Justice; and Victimology: Theories, Impact, and Prevention in the 21st Century.

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master's in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who's Who in the World, Who's Who Among America's Teachers, Who's Who in Science and Engineering, and Who's Who in Higher Business Education. His research has appeared in top-tier journals, such as the Journal of Operations Management, International Journal of Production, Distribution and Logistics Management, and IEEE. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. He has partnered with the governments of the U.S., Canada, and Mexico on NAFTA projects targeted at examining the global supply chains within the context of sustainability and environmental greening. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the U.S. to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.