Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement

Adaptive Coaching offers a research-based approach to creating learning opportunities that will close the gap between expectations and results. Authors Bacon and Voss draw from over 2,000 case studies of Fortune 500 employees to show how people prefer to be coached, and offer the key tools and techniques required to identify each client’s true needs.

We wrote ADAPTIVE COACHING because so many books on coaching presented "the one right way" to coach, and our research with thousands of people who had received coaching told us that people preferred to be coached in different ways. We discovered that the most effective coaches varied their approach to coaching depending on what their clients wanted. Moreover, they often adapted their coaching style during sessions if clients wanted or needed something different.

Taking a client-centered approach to coaching is not difficult if coaches are open to using different methods (directive vs. nondirective, programmatic vs. circumstantial, specific vs. holistic). However, most people coach the way they were coached themselves, and they often don't see the alternatives. So we wrote this book to explore the different styles of coaching and when coaches should use them.

We intended it to be a practical and useful guide, so we included numerous coaching dialogues taken from actual sessions. We also described how effective coaches listen, ask insightful questions, give clients feedback, reflect on their observations of clients' behavior, offer advice, and confront clients. Finally, we offer a human change model that gives coaches a practical way to help their clients make lasting behavioral changes.

We close by discussing how to adapt your coaching style to diverse clients: cross-cultural, cross-generational, women and minorities, and C-level executives. We show that no matter what your own makeup as a coach, you must be adaptive when you coach people who differ from you in some important ways.

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