Achieving Service Excellence: Maximising Enterprise Performance through Innovation and Technology

Idioma: inglés

Editorial: Business Expert Press, US, 2014

1606495445 / 9781606495445

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Librería: Rarewaves.com UK, London, Reino UnidoRarewaves.com UK

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Descripción del artículo del vendedor

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support. The book will illustrate how operational excellence can be achieved by emphasizing the importance of standardizing work processes. It will demonstrate how quality can be enhanced and time-to-market can be reduced through a variety of methods including the application of tools (such as Lean Six Sigma, Value stream mapping, quality assurance, FMEA, web-based enablers and SOA-based emerging productivity tools), the incorporation of emerging technologies into the workflow and, with reference to the Profit Chain Model, the retraining of staff, with a goal of increasing their productivity, by adopting and constantly improving upon known best practices. This book summarizes the key skills and knowledge in a Three Decker framework comprised of engineering management, business management and service leadership, cumulating in an actionable Take Charge model. After having studied this book, service professionals and executives will know how to apply the actionable methodologies outlined herein to maximize their contributions in achieving sustainable success for their service employers.…

N° de ref. del artículo LU-9781606495445

Título
Achieving Service Excellence: Maximising Enterprise Performance through Innovation and Technology
Autor
Carl M. Chang
Editorial
Business Expert Press, US
Año de publicación
2014
Estado
New
Encuadernación
Paperback
Idioma
inglés
ISBN 10
1606495445
ISBN 13
9781606495445
Peso del artículo
229 gramos
Dimensiones
15.24 x 0.81 x 22.86 cm

Rarewaves.com UK

London, Reino Unido

Vendedor de 5 estrellas

Vendedor de IberLibro desde 11 de junio de 2025

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ArtículoDe 60 a 60 días hábilesDe 60 a 60 días hábiles
Primer artículoEUR 77,09EUR 118,60
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