A company's ability to quickly adapt to the changing demands and requirements of its customers has become an essential requirement for it's long-term survival. Managers must not limit their thinking to `just' the product or project's value but more importantly what will make customers prefer their offerings to those presented by rivals. It's about a `Result Focus' aimed not simply at what is made and how much it will cost to manufacture but how it will be useful to those who buy it: it's about exceeding the customer's experience and so beating the competition.

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James McCuish is a partner in Pinnacle Results Inc. based in Houston, Texas.

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We are a small team who are dedicated to the sale of quality second hand books. We specialise particularly in rare and collectable books and work 6 days a week, Monday to Saturday, except for bank holidays.

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Cotswolds Rare Books
United Kingdom

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Condiciones de venta

Refunds and returns in line with ABE terms & conditions. Caroline cryer 73 tuckers road Faringdon Oxon Sn7 7yq David.cryer@btinternet.com 01367244876

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Shipping rates for each book are determined individually. Expedited shipping rates available on request.

Tarifas de env�o de Reino Unido a Estados Unidos de America

Tarifas de env�o de Reino Unido a Estados Unidos de America
Cantidad del pedido	De 9 a 12 d�as h�biles	De 5 a 8 d�as h�biles
Primer art�culo	EUR 21.18	EUR 33.84

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.