Leave a Legacy of Legendary Customer Service: An Attitude and Skills-Based Approach - Tapa blanda

Sinopsis

Why would you want to do what the title of this book says to do?

Regardless of your role within an organization, you provide customer service to someone, whether it be for internal or external customers.

What would you like people to say about your human interaction skills if you were to ask them for a reference, perhaps for an annual review, a professional organization membership, or a promotion? It’s your legacy. What did you create?

What makes people want to talk about your customer service as legendary?

Simple. Because you create and use values-based attitudes to guide your skill-based interactions. Sure, your technical skills are strong, but everyone knows human interaction skills are the deciding factor. Those attitudes and skills make customers and colleagues feel valued at the highest and deepest personal level. That’s the difference between being good at your job and being legendary.

The knowledge, skills, and strategies presented in this book are based on human interaction psychology, making them applicable in many areas of life. Here, these life skills are applied to the customer service setting. Once learned, coached, and practiced, they will become second nature.

This book is a compilation of eleven customer service ebooks that teach how to build the necessary attitudes and skills to create legendary customer service. Seven of these books are standalone bestsellers.

The table of contents defines the list of ebooks that can be purchased separately.

1. Create Attitudes Instantly (New release)
2. Telephone Etiquette for Business
3. Email Etiquette for Business
4. Trust & Rapport Building
5. Active Listening Skills for Business
6. Problem-Solving Model for Business
7. Defusing Customer Anger
8. Managing Customer Expectations
9. Creating Customer Loyalty
10. Stress Control at Work
11. Goal Setting for Success

"Sinopsis" puede pertenecer a otra edición de este libro.