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Do B2B Better: Drive Growth Through Game-Changing Customer Experience - Tapa dura

Tincher, Jim

 
9798990385429: Do B2B Better: Drive Growth Through Game-Changing Customer Experience
Tapa dura
ISBN 13: 9798990385429
Editorial: Customer-Focused Change Publishing, 2024

Sinopsis

Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.


Any business leader knows that customer loyalty is the key to a thriving business. But what if your customer is another business? Consistent research shows that most B2B companies lag behind their B2C counterparts in customer experience, primarily because of the increased complexity in serving businesses over individual consumers.


Do B2B Better is a call to action for business-to-business (and B2B2C) organizations to improve their customer experience strategy, leveraging a powerful model called the CX Loyalty Flywheel. From interviews with hundreds of CX leaders, Jim Tincher shares stories of how B2B companies have implemented successful CX programs, including Dow, Hagerty, and UKG. Discover what sets top performers apart from the competition and learn how to deliver exceptional experiences-and bottom-line results-for your organization.

"Sinopsis" puede pertenecer a otra edición de este libro.

Editorial
Customer-Focused Change Publishing
Año de publicación
2024
Idioma
Inglés
ISBN 13 
9798990385429
Encuadernación
Tapa dura
Número de páginas
322
Contacto del fabricante
no disponible
Persona responsable
no disponible