Cases on Effective Digital Marketing for Competitive Organizations - Tapa blanda

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Sara Cristina Valente dos Santos holds a PhD in Management and Business studies by University of Porto. She also holds MSc in Marketing and a bachelor’s degree in Communication. For more that 10 years, she worked for several firms as marketing and communication professional and director. She is currently Invited Adjunct Professor in the field of Digital Marketing, Public Relations and Advertising at the Accounting and Business School of University of Aveiro and Polytechnic Institute of Viseu. She is also integrated researcher at Cised – Research Centre in Digital Services of the Polytechnic of Viseu, Portugal. Her research focuses on Digital Marketing, Content Marketing, Social Media Marketing and Advertising.

José Duarte da Rocha Santos received his PhD in Management from Vigo University. He also holds MSc in Marketing and a bachelor’s degree in Business Sciences. Between 1987 and 2002, he played various roles in sales, marketing, and management of companies in the information technology sector. From 2003 to 2018, he performed the functions of a management and marketing consultant. Since 1999, he has been a professor in higher education in Portugal in the fields of management and marketing. He is currently a marketing professor at the Accounting and Business School of the Polytechnic of Porto (ISCAP/P.PORTO). He is also a senior researcher at the CEOS.PP - Centre for Organizational and Social Studies of the Polytechnic of Porto, Portugal. His principal research area is customer relationship management through digital marketing.

Paulo Alexandre Botelho Rodrigues Pires received his PhD in Management from Portucalense University, also holds a master’s in marketing and a Computer Systems Engineering degree from University of Minho. He has been a university professor since 2001 and has taught at several universities with emphasis on the University of Porto and Porto Business School.

Inês Veiga Pereira has a degree in Management and a Master's in Business Sciences from the Faculty of Economics of Porto and a PhD from the University of Vigo, having developed a dissertation that focuses on Public Relations in non-profit organizations. She is a lecturer at ISCAP, from Polytechnic of Porto, where she is Director of the Postgraduate Course in Management and Direction of Health Units and Director of the bachelor’s degree in business communication. She was part of the internal evaluation committees for the degree in Marketing and the master’s in digital marketing. She developed from scratch the CTESP in Commercial Management at the Point of Sale, a course that she has directed since its creation until August 2022.