Sinopsis
The purpose of this manual is to guide parts professionals, new hires, and management toward a shared understanding of what true customer service excellence looks like in a dealership environment. While procedures and technologies may differ from one industry to another, the principles of good service remain universal: accuracy, honesty, communication, and respect.
This manual is not a list of instructions. It is a set of principles designed to inspire professional pride, encourage teamwork, and establish a consistent foundation for exceptional service. Whether you are new to the industry or have decades of experience, these ideas are meant to help you reflect, refine, and elevate the way you serve others.
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Beyond the Counter (Paperback)
Impresión bajo demandaLibrería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. The purpose of this manual is to guide parts professionals, new hires, and management toward a shared understanding of what true customer service excellence looks like in a dealership environment. While procedures and technologies may differ from one industry to another, the principles of good service remain universal: accuracy, honesty, communication, and respect.This manual is not a list of instructions. It is a set of principles designed to inspire professional pride, encourage teamwork, and establish a consistent foundation for exceptional service. Whether you are new to the industry or have decades of experience, these ideas are meant to help you reflect, refine, and elevate the way you serve others. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9798273125094
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Beyond the Counter
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: L2-9798273125094
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Beyond the Counter (Paperback)
Impresión bajo demandaLibrería: CitiRetail, Stevenage, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. The purpose of this manual is to guide parts professionals, new hires, and management toward a shared understanding of what true customer service excellence looks like in a dealership environment. While procedures and technologies may differ from one industry to another, the principles of good service remain universal: accuracy, honesty, communication, and respect.This manual is not a list of instructions. It is a set of principles designed to inspire professional pride, encourage teamwork, and establish a consistent foundation for exceptional service. Whether you are new to the industry or have decades of experience, these ideas are meant to help you reflect, refine, and elevate the way you serve others. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Nº de ref. del artículo: 9798273125094
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EUR 21,79
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Cantidad disponible: 1 disponibles