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The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value - Tapa blanda
Sinopsis
Stop measuring Sentiment. Start measuring Solvency.
For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.
We are bringing art to a math fight.
The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."
You will learn how to:
- Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.
- Deploy the AXIOM CX™ Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.
- Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.
"Sinopsis" puede pertenecer a otra edición de este libro.
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The Value Engine: The IVDCS Blueprint for Linking Customer Experience to Enterprise Value
Impresión bajo demandaLibrería: California Books, Miami, FL, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: New. Print on Demand. Nº de ref. del artículo: I-9798242044166
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EUR 25,00
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Se envía dentro de Estados Unidos de America
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The Value Engine
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: L2-9798242044166
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EUR 28,74
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Se envía dentro de Estados Unidos de America
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The Value Engine (Paperback)
Impresión bajo demandaLibrería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9798242044166
Comprar nuevo
EUR 28,77
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
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The Value Engine
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: L2-9798242044166
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EUR 25,71
Envío por EUR 5,87
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
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The Value Engine (Paperback)
Impresión bajo demandaLibrería: CitiRetail, Stevenage, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Paperback. Stop measuring Sentiment. Start measuring Solvency.For decades, the Customer Experience (CX) industry has fought a losing battle for the boardroom table. The weapon of choice? "Happiness." We bring Net Promoter Scores (NPS) to meetings where the CFO is speaking in EBITDA, Margins, and Cost of Capital.We are bringing art to a math fight.The Value Engine is the official textbook of The Institute of Applied CX Science. Written by Ahmad Samir, this book introduces the IVDCS Framework (Integrated Value-Driven Customer Strategy), a revolutionary blueprint that bridges the gap between "Soft Skills" and "Hard Financial Results."You will learn how to: Identify Toxic Revenue: Use the LTV/CTS ratio to find the "loyal" customers who are silently draining your profits.Deploy the AXIOM CX(TM) Framework: Build an "Antifragile" operation that thrives on volatility rather than breaking under it.Build the Sentient Organization: Leverage AI and hyper-personalization to move from reactive service to proactive orchestration.This is not a book about "delighting" customers. It is a field manual on engineering profitability. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Nº de ref. del artículo: 9798242044166
Comprar nuevo
EUR 29,50
Envío por EUR 43,28
Se envía de Reino Unido a Estados Unidos de America
Se envía de Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles