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Shift: A Practical Guide to Enhanced Service Management - Tapa blanda

Swab, Nathan; Levesque, Scott

 
9798218790776: Shift: A Practical Guide to Enhanced Service Management
Tapa blanda
ISBN 13: 9798218790776
Editorial: Shift Works, LLC, 2025

Sinopsis

Shift: A Practical Guide to Enhanced Service Management is a no-nonsense framework for improving service performance by tightening how people, process, and technology work together. Built for managers, team leads, and practitioners across industries, it moves beyond theory to help you ask better questions, make grounded decisions, and execute change that sticks.

Organized around three core tenets-People, Process, and Technology-and nine practical principles (Alignment, Communication, Engagement; Adaptability, Catalyst, Targets; Purpose, Requirements, Outcome), the book turns ideas into action with Deliberate Consideration notes, reflective "Mental Escapes," checklists, and hands-on exercises. A visual Shift Roadmap walks you through continuous improvement-from recognizing catalysts and planning change to measuring results and scaling what works-so teams can deliver reliable, repeatable outcomes.

The result is a practical, repeatable playbook for building resilient service ecosystems and achieving measurable gains in quality, speed, and trust.

"Sinopsis" puede pertenecer a otra edición de este libro.

Editorial
Shift Works, LLC
Año de publicación
2025
Idioma
Inglés
ISBN 13 
9798218790776
Encuadernación
Tapa blanda
Número de páginas
170
Contacto del fabricante
no disponible
Persona responsable
no disponible