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Sinopsis

AI-Driven IT Service Delivery, Operations, and the GRC Center is a practical guide for modernizing IT service management, enterprise operations, governance, risk, compliance, audit evidence, cybersecurity integration, vendor oversight, and AI-enabled command centers.

This fourth book in the Enterprise IT and AI Modernization Series explains how organizations can move beyond fragmented tickets, disconnected dashboards, weak evidence, and tool-first modernization. It presents an operating-model approach for building accountable, measurable, AI-assisted IT operations that leaders, auditors, service owners, and technical teams can trust.

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