One Hundred Difficult Conversations: What to Actually Say When You Are the One Who Has to Say It - Tapa blanda

Sinopsis

You know the one. It has been on your list for threeweeks. Every time you nearly start it, something else comes up — and the relief when it does is the actualreason it keeps not happening.Meanwhile the problem grows, the other person hasno idea anything is wrong, and when it finally comesout it arrives with three weeks of accumulatedfrustration attached, which is precisely what makes itland badly.Almost every genuinely difficult conversation at workis one that should have happened earlier and smaller.This is not a book of principles about communication.It is a hundred specific situations with words you canactually say.

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