Wilde Replies - Retail Edition: 100 replies for customers who are always wrong (Wilde Replies: The Comeback Series) - Tapa blanda

Sinopsis

For everyone who has apologised for a problem created by the customer.

Wilde Replies Retail contains 100 career-ending responses to impossible returns, imaginary discounts, sacred closing times, missing collection codes, fitting-room archaeology and customers who demand a manager as though summoning a minor deity.

Read them. Memorise them. Say certainly instead. Then turn your name badge around before the review appears.

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