The Service Advisor Handbook: Communication and Sales That Build Trust - Tapa blanda

The Service Advisor Handbook : Communication and Sales That Build Trust

Taschenbuch. Condición: Neu. Neuware - Build the Communication and Sales Skills Every Service Advisor NeedsMany service advisors receive little formal training before they are placed on the fast-paced service drive and expected to perform under pressure. The Service Advisor Handbook is the professional mentor conversation many front-counter beginners and working advisors wish they had earlier in their careers.In this book, a twelve-year industry veteran outlines practical strategies used by effective advisors to build trust, handle difficult customers, present recommendations clearly, and improve repair order performance without compromising integrity.Inside this comprehensive guide, you will learn how to: - Run a proper walk-around: Use a consistent vehicle walk-around process to identify customer concerns, document visible issues, and create better repair order opportunities before the vehicle reaches the lift.- Use the Greet, Ask, Advise, Present method: Learn a simple framework for handling the first ninety seconds of every customer interaction with confidence and professionalism.- Present estimates clearly: Use good, better, best options and calm closing techniques to help customers understand repairs and make informed decisions.- Overcome objections: Handle common objections related to price, time, trust, and do-it-yourself repairs without relying only on discounts.- Build a declined-work system: Create a structured follow-up cadence that helps recover missed opportunities and keeps customers engaged.- Navigate tough conversations: De-escalate customer comebacks, discuss warranty labor, manage expectations, and build lasting loyalty.Whether you are an experienced service writer or a technician transitioning to the front counter, this handbook gives you practical communication, sales, and service-drive systems to improve your confidence and performance. Use it as a roadmap to become a more trusted, professional automotive service advisor. Nº de ref. del artículo: 9798172726705

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