WTF: What's The Friction: A Field Guide to Dealing with People Who Make Work Harder Than It Needs to Be - Tapa blanda

Sinopsis

You know the feeling. The meeting that doesn’t need to be this hard. The colleague who turns a five-minute decision into a week. The manager who asks for an update on something you finished yesterday.

This book names eight of them: the Micromanager, the Negative Nancy, the Silent Type, the Aggressor, the Know-It-All, the Procrastinator, the Victim, and the Gossip. Not to put people in boxes. To show you what’s actually driving the behavior, so you can respond to it instead of just surviving it.

Inside:

• What’s really behind each of the eight, not just what it looks like on the surface
• Real scenarios showing exactly what to say, and what not to
• How to mediate when two of them collide, and what changes when one of them is your boss
• A chapter most books skip: what if the difficult one is you

This isn’t a theory. It’s a field guide, built to be flipped through before your next hard conversation, not read once and shelved.

Mark Ching has spent years in HR and employee relations, watching the same handful of patterns repeat across very different teams and very different people. The patterns are consistent. The right response to them usually isn’t what instinct suggests first.

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