Service Design Bible (Korean Edition) - Tapa blanda

Sinopsis

Service Design Bible
This book is a hands-on theorist written by the founders of the worlds best service design and experience design engine engine selected by leading companies such as Microsoft, Samsung, Mercedes-Benz and Hyundai Motor. We redefine service design that has been known only superficially and suggest organization innovation plan based on customer-oriented design culture and design thinking. The authors insights based on real rich service design project experiences will broaden the visibility of the design and give readers interested in design management and service improvement a useful approach to both service and design.

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