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Creating Value: Winning Customer Loyalty and Trust - Tapa dura

Akande, Nurudeen Adeola

 
9789933400972: Creating Value: Winning Customer Loyalty and Trust
Tapa dura
ISBN 10: 9933400975 ISBN 13: 9789933400972
Editorial: Plexity Digital Distribution, 2024

Sinopsis

Creating Value: Winning Customer Loyalty and Trust, explores the timeless principles of building a customer-centric business in today’s competitive landscape. The book argues that lasting success comes not from aggressive marketing or price wars, but from consistently delivering meaningful value, fostering trust, and cultivating loyalty. Through real-world examples and actionable strategies, it demonstrates how businesses can shift from short-term transactions to long-term relationships by deeply understanding customer needs, exceeding expectations, and prioritizing transparency.

Designed for entrepreneurs, executives, and customer-facing professionals, this practical guide covers topics like emotional engagement, leadership’s role in shaping trust, and leveraging digital tools to enhance customer experiences. Unlike theoretical business books, it provides concrete steps to embed value creation into company culture, turning customers into loyal advocates.

Creating Value is a roadmap for businesses of any size or industry to differentiate themselves by making trust and loyalty their core competitive advantage. It’s an essential read for leaders who recognize that profitability and sustainability depend not just on what they sell, but on how they make their customers feel.

"Sinopsis" puede pertenecer a otra edición de este libro.

Editorial
Plexity Digital Distribution
Año de publicación
2024
Idioma
Inglés
ISBN 10 
9933400975
ISBN 13 
9789933400972
Encuadernación
Tapa dura
Número de páginas
158
Contacto del fabricante
no disponible
Persona responsable
no disponible