Artículos relacionados a Embracing Success Through Customer Service

Embracing Success Through Customer Service - Tapa blanda

Libro 1 de 3: Embracing Success

Kelshall, Joy

 
9789768244031: Embracing Success Through Customer Service
Tapa blanda
ISBN 10: 9768244038 ISBN 13: 9789768244031
Editorial: Joy Kelshall, 2012

Sinopsis

"We are what we repeatedly do. Excellence then, is not a single act, but a habit." (Aristotle) The secret to embracing success in both our private and public lives is to adopt customer service as a principle. This philosophy will establish the base which forms the "habit" of consistently providing service "excellence". This book reveals how this adoption can change our mindset and behavior and cause us to soar to the pinnacles of success. It explores: • The customer • Customer service • Expectations • Dress & Grooming • Business manners • Skills for challenging customers • Service skills and • Benefits It also reinforces the famous expression, "He profits most who serves best". (Arthur Sheldon) In addition, this book emphasizes that it is not only necessary for us to meet our customers' needs; it is fundamental to our success that we go the extra mile, and surpass them. After all, "There are no traffic jams along the extra mile". (Roger Staubach)

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

"We are what we repeatedly do. Excellence then, is not a single act, but a habit." (Aristotle) The secret to embracing success in both our private and public lives is to adopt customer service as a principle. This philosophy will establish the base which forms the "habit" of consistently providing service "excellence". This book reveals how this adoption can change our mindset and behavior and cause us to soar to the pinnacles of success. It explores: · The customer · Customer service · Expectations · Dress & Grooming · Business manners · Skills for challenging customers · Service skills and · Benefits It also reinforces the famous expression, "He profits most who serves best". (Arthur Sheldon) In addition, this book emphasizes that it is not only necessary for us to meet our customers' needs; it is fundamental to our success that we go the extra mile, and surpass them. After all, "There are no traffic jams along the extra mile". (Roger Staubach)

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Joy Kelshall
Año de publicación
2012
Idioma
Inglés
ISBN 10 
9768244038
ISBN 13 
9789768244031
Encuadernación
Tapa blanda
Número de páginas
134
Contacto del fabricante
no disponible
Persona responsable
GPSR Kontakt
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Alemania