VeriSMTM - A service management approach for the digital age - Tapa blanda

Agutter, Claire

 
9789401802406: VeriSMTM - A service management approach for the digital age
Tapa blanda
ISBN 10: 9401802408 ISBN 13: 9789401802406
Editorial: Van Haren Publishing, 2017

Sinopsis

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture - and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from 'inside-out' to 'outside-in' by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:  How does the organization enable and deliver value?  What are the supply chains within an organization that support value delivery?  How do the individual capabilities contribute to or support these supply chains to deliver value?

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners

De la contraportada

VeriSM™ is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture - and even the nature of the individual project or service you are working on.
Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.

Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from 'inside-out' to 'outside-in' by developing effective, transparent principles that help deliver services that are valuable to the customer.

All organizational capabilities must understand:
- How does the organization enable and deliver value?
- What are the supply chains within an organization that support value delivery?
- How do the individual capabilities contribute to or support these supply chains to deliver value?

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Van Haren Publishing
Año de publicación
2017
Idioma
Inglés
ISBN 10 
9401802408
ISBN 13 
9789401802406
Encuadernación
Tapa blanda
Número de páginas
408
Contacto del fabricante
no disponible
Persona responsable
gpsr@libri.de
gpsr@libri.de

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