Siam: Principles and Practices for Service Integration and Management - Tapa blanda

Wiggers, Peter; Armes, Dave; Engelhart, Niklas; McKenzie, Peter

 
9789401800259: Siam: Principles and Practices for Service Integration and Management
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ISBN 10: 9401800251 ISBN 13: 9789401800259
Editorial: Van Haren Publishing, 2015

Sinopsis

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: * ITSM professionals working in integrated multi-sourced environments; * Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; * Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users; * Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

"Sinopsis" puede pertenecer a otra edición de este libro.

De la contraportada

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.

Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.

SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.

This is the first book that describes the concepts of SIAM. It is intended for:

*ITSM professionals working in integrated multi-sourced environments;

*Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;

*Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;

*Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Van Haren Publishing
Año de publicación
2015
Idioma
Inglés
ISBN 10 
9401800251
ISBN 13 
9789401800259
Encuadernación
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Número de páginas
224
Contacto del fabricante
Van Haren Publishing, Miriam Blom
info@vanharen.net

Emmaplein 4
's-Hertogenbosch
5211VW
Holanda

Otras ediciones populares con el mismo título

9789401800785: Siam: Principles and Practices for Service Integration and Management

Edición Destacada

ISBN 10:  9401800782 ISBN 13:  9789401800785
Editorial: Van Haren Publishing, 2016
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