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The Offer You Can't Refuse: What if customers ask for more than an excellent service? (Lannoo Campus) - Tapa blanda
Sinopsis
What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, artificial intelligence, quantum computing and robotics offer possibilities that go beyond mere ease of use?
Digital ease of use is the new minimum. It has become a commodity. The customer now regards it as the most normal thing in the world to have access to limitless products and services with just a single click of a mouse. In the years ahead, companies will need to play an active role in the 'life journey' of customers: helping to make their dreams come true and removing problems from their daily lives. In addition, customers are looking increasingly to companies instead of governments to tackle societal challenges like climate change, health care and mobility.
If your company succeeds in providing outstanding digital service, becomes a partner in the life of your customers and provides solutions for major societal issues, you will develop 'an offer you can't refuse'.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
Steven Van Belleghem is an expert in customer centricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.
De la contraportada
What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, artificial intelligence, quantum computing and robotics offer possibilities that go beyond mere ease of use?
Digital ease of use is the new minimum. It has become a commodity. The customer now regards it as the most normal thing in the world to have access to limitless products and services with just a single click of a mouse. In the years ahead, companies will need to play an active role in the 'life journey' of customers: helping to make their dreams come true and removing problems from their daily lives. In addition, customers are looking increasingly to companies instead of governments to tackle societal challenges like climate change, health care and mobility.
If your company succeeds in providing outstanding digital service, becomes a partner in the life of your customers and provides solutions for major societal issues, you will develop 'an offer you can't refuse'.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialLannoo Publishers
- Año de publicación2020
- ISBN 10 9401470359
- ISBN 13 9789401470353
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas256
- Contacto del fabricanteno disponible
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)
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Lannoo Campus, 2020
ISBN 10: 9401470359
ISBN 13: 9789401470353
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
Publicado por
Lannoo Publishers, 2020
ISBN 10: 9401470359
ISBN 13: 9789401470353
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)
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ISBN 10: 9401470359
ISBN 13: 9789401470353
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The Offer You Cant Refuse: What If Customers Want More Than Excellent Service?
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ISBN 13: 9789401470353
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
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ISBN 10: 9401470359
ISBN 13: 9789401470353
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