Practical Benchmarking: The Complete Guide: A complete guide - Tapa blanda

Zairi, M.; Leonard, P.

 
9789401045605: Practical Benchmarking: The Complete Guide: A complete guide
Tapa blanda
ISBN 10: 9401045607 ISBN 13: 9789401045605
Editorial: Springer, 2012

Sinopsis

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica­ firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark­ ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

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Críticas

... highly recommended for both the beginner and the practitioner. - The Benchmark

Reseña del editor

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica­ firms that tions in almost all segments of the economy including industrial either produce a product or a service, non-profit organizations such as healthcare, government and education. The approach is starting to spread around the globe with initiatives in Europe, Asia Pacific and South America. This is commendable and reassuring and must show that there is significant interest in the approach and that it works. What is missing, however, are books and reference material that are not solely prepared in the US where benchmarking started. Theses would include examples of applications relevant to the local area and industries. They would include references to articles written about benchmarking appearing in local publications. In this fashion those interested would have near hand case histories of the use of benchmarking and therefore become encouraged to use the technique. Zairi and Leonard have done the benchmarking community a real service by documenting the European view and application of benchmark­ ing to a wide range of examples. But they have not stopped there. Their text includes treatment of a number of related facets of benchmarking that makes this a fairly thorough text.

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Editorial
Springer
Año de publicación
2012
Idioma
Inglés
ISBN 10 
9401045607
ISBN 13 
9789401045605
Encuadernación
Tapa blanda
Número de páginas
276
Contacto del fabricante
ProductSafety@springernature.com
ProductSafety@springernature.com

Poststr. 9
Darmstadt
64293
Alemania

Otras ediciones populares con el mismo título

9780412574108: Practical Benchmarking: The Complete Guide : A complete guide

Edición Destacada

ISBN 10:  0412574101 ISBN 13:  9780412574108
Editorial: Springer, 1994
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