Customer Innovation: Customer Centric Business Strategies - Tapa dura

Harris, Ava; Fox, Cuma

 
9789390013005: Customer Innovation: Customer Centric Business Strategies
Tapa dura
ISBN 10: 9390013003 ISBN 13: 9789390013005
Editorial: Knowledge Bakers, 2024

Sinopsis

•Focuses on various aspects of customer centricity and how it can benefit businesses and also highlights the benefits of customer centricity, such as increased customer loyalty and satisfaction.

•Explores the role of customer service representatives in delivering a positive customer experience and covers topics such as effective communication skills, problem-solving, and handling difficult customers.

•This is aimed at managers and provides guidance on how to lead and manage a customer service team. The chapter covers topics such as team building, performance management, and coaching.

•Covers topics such as time management, handling high call volumes, and using customer feedback to improve performance covers topics such as workforce management, quality assurance, and using data to drive performance.

•Highlights the importance of involving customers in the design process and provides guidance on how to develop and implement a customer centric strategy and also concludes with a glossary of terms related to customer centricity and customer experience.

•Suitable for business professionals, managers, and leaders who are interested in improving their organization’s customer experience and also useful for individuals who work in various industries, including retail, finance, healthcare, and hospitality, among others.

"Sinopsis" puede pertenecer a otra edición de este libro.

Editorial
Knowledge Bakers
Año de publicación
2024
Idioma
Inglés
ISBN 10 
9390013003
ISBN 13 
9789390013005
Encuadernación
Tapa dura
Número de páginas
174
Contacto del fabricante
no disponible
Persona responsable
no disponible