eSourcing Capability Model for Service Providers (english version): (eSCM:SP) (ITSQC Series) - Tapa blanda

Sinopsis

"Today there are numerous and models that address many aspects of IT operations and development, but only eSCM comprehensively addresses IT services relationships from both the client and the provider perspectives."-Anthony Macina General Manager, Integrated Technology Delivery (Retired), IBM Corporation

"Models, such as eSCM, and professional certifications, such as the COP,... take the collective experience of the industry and package it in a way that makes those learnings actionable and repeatable."-Michael F. Corbett Chairman, International Association of Outsourcing Professionals (IOAP)

Proven and established Best Practice that supports Service Providers to manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle.

Practical details address the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Guidance helpfully grouped into 3 areas: Sourcing Life-Cycle, Capability Area, and Capability Level-all support continual improvement to ultimately achieve sustainable excellence.

The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts and gain significant advantages over competitors.

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