Service design based on ITIL V3: a management guide (Best practice) - Tapa blanda

Van Bon, Jan

 
9789087531256: Service design based on ITIL V3: a management guide (Best practice)
Tapa blanda
ISBN 10: 9087531257 ISBN 13: 9789087531256
Editorial: Van Haren Publishing, 2008

Sinopsis

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

"Sinopsis" puede pertenecer a otra edición de este libro.

De la contraportada

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community.
What are the key service management processes? What is the 'lifecycle' approach?
What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.
English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

De la solapa interior

This Management Guide is a concise summary of the IT Service Management - An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered. English version available: November 2007, Dutch, French, Japanese, Spanish, German available February 2008.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Van Haren Publishing
Año de publicación
2008
Idioma
Inglés
ISBN 10 
9087531257
ISBN 13 
9789087531256
Encuadernación
Tapa blanda
Número de páginas
165
Editor
Wilkinson Jayne
Contacto del fabricante
no disponible
Persona responsable
no disponible