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Moscoso,Philip; Lago,Alejandro

 
9788448611071: Operations management for executives. - 9788448611071

Sinopsis

CONTENIDO - CONTENTS: 1. Introduction to Operations Management. 2. Fundamental Concepts of Operations Management. 3. Capacity Management in Operations Systems. 4. Flow, Time and Queue Management. 5. Inventory Management. 6. Operations Planning and Control. 7. Project Management. 8. Human and Organizational factors in Operations Management. 9. Strategic Design of Processes. 10. Strategic Capacity Design. 11. Supply Chain Management. 12. Procurement and Outsourcing. 13. Service Management and Customer Value. 14. Quality, Lean Management and Continuous Improvement. 15. Innovate your Operations. Index (alphabetical).

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Acerca del autor

Philip Moscoso, PhD is Full Professor in the Department of Production, Technology & Operations Management at IESE Business School, where he holds the Eurest Chair of Excellence in Services and is academic director of several executive education programs. He teaches executives and provides advice to companies worldwide. He has published extensively in academic journals and the business press.
Alejandro Lago, PhD is Full Professor in the Department of Production, Technology & Operations Management at IESE Business School, where he also manages The Africa Initiative. His experience spans more than fifteen years as a consultant in operations.

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