Handbook of Total Quality Management - Tapa blanda

Sinopsis

This book is one of the few texts devoted to the subject of total quality management which has generated interest world wide. The material is based on research work carried out by the authors over the last 10 years. The book provides managers with sound practical advice on how to initiate and implement total quality management. It imparts comprehensive knowledge on quality management concept, philosophy, its components, development and implementations using structured and illustrative case studies.

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