客户服务实务 第四版 丁雯 李婷 9787565435850 东北财经大学出版社 - Tapa blanda

Customer Service Practice (4th Edition) 21 centuries high post quality teaching materials Business Administration(Chinese Edition)

paperback. Condición: New. Paperback. Pub Date: 2019-08-01 Pages: 225 Language: Chinese Publisher: Dongbei University of Finance and Economics Press materials comprehensive. in-depth analysis of the main characteristics of customer service work in this area. according to the law of development of career customer service staff. from frontline service representatives to customer service supervisor and then to customer service manager. the corresponding layout learning content. including . Nº de ref. del artículo: NP015593

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