管理令人印象深刻的服务(第3版) - Tapa blanda

Impressive Service Management (3rd Edition)(Chinese Edition)

paperback. Condición: New. Pub Date: 2014-12-01 Pages: 268 Language: Chinese Publisher: Electronic Industry Press in our increasingly connected world. the face of so many shopping options. if you do not treat customers. we can not attract and retain customers. Author absorbed insights from top companies. managers and leaders told how clever management design and excellent service delivery to improve their competitiveness. and how to find and retain service personnel. understanding of customer needs. expectations and th. Nº de ref. del artículo: CR014186

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