服务管理：运作、战略与信息技术(原书第9版) - Tapa blanda

Service management: operations. strategy and information technology (the original book version 9)(Chinese Edition)

paperback. Condición: New. Language:Chinese.Paperback. Pub Date: 2020-04-01 Pages: 496 Publisher: China Machine Press book has always been to gain competitive advantage through service management as the main line. the marketing. operations and human behavior as a core service management. in particular. highlight the services transfer characteristics of the system. into the revenue management. data analysis and the development of computer simulation technology. In the updated version. the book can ensure . Nº de ref. del artículo: NP015453

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