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AI Driven Service: Chatbots' Role in Enhancing Customer Satisfaction and Service Experience - Tapa blanda

Athar Khan, Daniya; Siraj, Sadaf

 
9786207995349: AI Driven Service: Chatbots' Role in Enhancing Customer Satisfaction and Service Experience
Tapa blanda
ISBN 10: 6207995341 ISBN 13: 9786207995349
Editorial: LAP Lambert Academic Publishing, 2024

Sinopsis

Chatbots are being used by more and more businesses to offer 24/7 customer service to website visitors. The modern client wants to spend less time overall, thus they want to be able to contact businesses anytime, anywhere, and through any channel. To provide a positive customer experience, a chatbot must adhere to critical criteria in system quality, service quality, and information quality. Companies can change the language style of a chatbot to make it more personable. Customers are more satisfied and trusting of chatbots when they resemble humans, which increases chatbot adoption. Chatbots and consumer loyalty are certainly related in some way.Customers appreciate the convenience, promptness, and accessibility of chatbots, which contribute to their improved overall experience. The perception of empathy and care displayed by chatbots also enhances customer satisfaction. Incorporating chatbots into customer support strategies can therefore lead to increased customer loyalty.

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Editorial
LAP Lambert Academic Publishing
Año de publicación
2024
Idioma
Inglés
ISBN 10 
6207995341
ISBN 13 
9786207995349
Encuadernación
Tapa blanda
Número de páginas
72
Contacto del fabricante
no disponible
Persona responsable
no disponible