Digital Reference Services: Computer-mediated communication, Library, Reference - Tapa blanda

Sinopsis

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Digital reference is a service by which library reference service is conducted online, and the reference transaction is a computer-mediated communication. The word "reference" in this context refers to the task of providing assistance to library users in finding information, answering questions, and otherwise fulfilling users' information needs. Reference work often but not always involves using reference works, such as dictionaries, encyclopedias, etc. This form of reference work expands reference services from the physical reference desk to a "virtual" reference desk where the patron could be writing from home, work or a variety of other locations.

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