Sinopsis
Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction.
Biografía del autor
Nadia Hezlin Yashaiya (main author) is the alumni of MBA program of School of Management, Universiti Sains Malaysia. Currently she is working as a lecturer at a private college in Kuala Lumpur. Anees Janee Ali, PhD (aneesali15@yahoo.com) is a lecturer at School of Management, Universiti Sains Malaysia.
"Sobre este título" puede pertenecer a otra edición de este libro.
Resultados de la búsqueda para Employees' Nonverbal Communication Cues and Satisfaction...
Imagen del vendedor
Employees'' Nonverbal Communication Cues and Satisfaction
Publicado por
LAP LAMBERT Academic Publishing Nov 2010, 2010
ISBN 10: 3843377545
ISBN 13: 9783843377546
Nuevo
Taschenbuch
Librería: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Alemania
Calificación del vendedor: 5 de 5 estrellas
Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. 92 pp. Englisch. Nº de ref. del artículo: 9783843377546
Comprar nuevo
EUR 49,00
Gastos de envío:
EUR 23,00
De Alemania a Estados Unidos de America
Cantidad disponible: 2 disponibles
Imagen del vendedor
Employees Nonverbal Communication Cues and Satisfaction
Publicado por
LAP LAMBERT Academic Publishing, 2010
ISBN 10: 3843377545
ISBN 13: 9783843377546
Nuevo
Tapa blanda
Librería: moluna, Greven, Alemania
Calificación del vendedor: 4 de 5 estrellas
Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ali Anees JaneeNadia Hezlin Yashaiya (main author) is the alumni of MBA program of School of Management, Universiti Sains Malaysia. Currently she is working as a lecturer at a private college in Kuala Lumpur. Anees Janee Ali, PhD. Nº de ref. del artículo: 5467625
Comprar nuevo
EUR 41,05
Gastos de envío:
EUR 48,99
De Alemania a Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen del vendedor
Employees'' Nonverbal Communication Cues and Satisfaction
Publicado por
LAP LAMBERT Academic Publishing Nov 2010, 2010
ISBN 10: 3843377545
ISBN 13: 9783843377546
Nuevo
Taschenbuch
Librería: buchversandmimpf2000, Emtmannsberg, BAYE, Alemania
Calificación del vendedor: 5 de 5 estrellas
Taschenbuch. Condición: Neu. Neuware -Customer satisfaction has become an essence of success in today''s highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees'' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction.Books on Demand GmbH, Überseering 33, 22297 Hamburg 92 pp. Englisch. Nº de ref. del artículo: 9783843377546
Comprar nuevo
EUR 49,00
Gastos de envío:
EUR 60,00
De Alemania a Estados Unidos de America
Cantidad disponible: 2 disponibles
Imagen del vendedor
Employees'' Nonverbal Communication Cues and Satisfaction : Among Hotel Customers
Publicado por
LAP LAMBERT Academic Publishing, 2010
ISBN 10: 3843377545
ISBN 13: 9783843377546
Nuevo
Taschenbuch
Librería: AHA-BUCH GmbH, Einbeck, Alemania
Calificación del vendedor: 5 de 5 estrellas
Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Customer satisfaction has become an essence of success in today's highly competitive world. In service industry specifically, communication is vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel customers were sampled.They were evaluated on their perception on hotel employees' non-verbal communication behavior that would lead to their satisfaction to the services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction. Nº de ref. del artículo: 9783843377546
Comprar nuevo
EUR 49,00
Gastos de envío:
EUR 60,78
De Alemania a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
Employees* Nonverbal Communication Cues and Satisfaction: Among Hotel Customers
Publicado por
LAP LAMBERT Academic Publishing, 2010
ISBN 10: 3843377545
ISBN 13: 9783843377546
Antiguo o usado
Paperback
Librería: Mispah books, Redhill, SURRE, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Like New. Like New. book. Nº de ref. del artículo: ERICA77338433775455
Comprar usado
EUR 112,44
Gastos de envío:
EUR 28,43
De Reino Unido a Estados Unidos de America
Cantidad disponible: 1 disponibles