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A framework for improving knowledge-intense business processes: This volume reports on the results of research into the development of a framework for ... of knowledge-intense business processes - Tapa blanda

Dalmaris, Peter

 
9783843369374: A framework for improving knowledge-intense business processes: This volume reports on the results of research into the development of a framework for ... of knowledge-intense business processes
Tapa blanda
ISBN 10: 3843369372 ISBN 13: 9783843369374
Editorial: LAP LAMBERT Academic Publishing, 2010

Sinopsis

This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.

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Reseña del editor

This volume reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense.

Biografía del autor

Peter Dalmaris is a lecturer at the University of Technology, Sydney (UTS), while being active in the industry through his company, Futureshock Research. Peter holds a PhD, MSc(KM) and MSc(Eng) from UTS, and a BElecEng from Aristotle University of Thessaloniki, Greece.

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Editorial
LAP LAMBERT Academic Publishing
Año de publicación
2010
Idioma
Inglés
ISBN 10 
3843369372
ISBN 13 
9783843369374
Encuadernación
Tapa blanda
Número de páginas
236
Contacto del fabricante
no disponible
Persona responsable
no disponible