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EXPERT RECOMMENDING SERVICES: The role of the knowledge community in the success of the expert recommending information systems - Tapa blanda

Vitari, Claudio

 
9783838313153: EXPERT RECOMMENDING SERVICES: The role of the knowledge community in the success of the expert recommending information systems
Tapa blanda
ISBN 10: 3838313151 ISBN 13: 9783838313153
Editorial: LAP LAMBERT Academic Publishing, 2009

Sinopsis

Knowledge is surging as a major resource of sustainable competitive advantage. The Knowledge Community, informal group of individuals that share a common practice, work or interest, is a favourable mechanism to lever knowledge. Organizations are investing, sometimes with little success, in Information Systems supporting the management of knowledge, in order to exploit the knowledge of their experts. Specific Information Systems, the Expert Recommending Services, are conceived to facilitate, in the Knowledge Communities, the identification of the experts that could contribute to solve the business process breakdowns. This research aims at understanding what factors affect the success of this type of Information Systems in order to help the organizations to manage their experts. To attain this aim a multi-method approach has been applied to three different case studies. The main original result is the demonstration that the success of the Expert Recommending Services is influenced by the awareness on the knowledge of the other members of the Knowledge Community.

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Reseña del editor

Knowledge is surging as a major resource of sustainable competitive advantage. The Knowledge Community, informal group of individuals that share a common practice, work or interest, is a favourable mechanism to lever knowledge. Organizations are investing, sometimes with little success, in Information Systems supporting the management of knowledge, in order to exploit the knowledge of their experts. Specific Information Systems, the Expert Recommending Services, are conceived to facilitate, in the Knowledge Communities, the identification of the experts that could contribute to solve the business process breakdowns. This research aims at understanding what factors affect the success of this type of Information Systems in order to help the organizations to manage their experts. To attain this aim a multi-method approach has been applied to three different case studies. The main original result is the demonstration that the success of the Expert Recommending Services is influenced by the awareness on the knowledge of the other members of the Knowledge Community.

Biografía del autor

Claudio Vitari is program director of MSc Management & Information Systems at Ecole du Management et des Systèmes d'Information and assistant professor of Management Information Systems at Grenoble Ecole de Management (Grenoble, France). His research interests include Knowledge Management, Dynamic Capabilities and Corporate Social Responsibility.

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Editorial
LAP LAMBERT Academic Publishing
Año de publicación
2009
Idioma
Inglés
ISBN 10 
3838313151
ISBN 13 
9783838313153
Encuadernación
Tapa blanda
Número de páginas
380
Contacto del fabricante
no disponible
Persona responsable
no disponible