Sinopsis
The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm?s site) and off-site service (at customer's home/place); also the customer?s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers? point of view.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm?s site) and off-site service (at customer's home/place); also the customer?s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers? point of view.
Biografía del autor
Salar Habibi studied Master of Science in Marketing and e-Commerce, the joint program by Lulea University of Technology, Sweden and Tarbiat Modares University, Iran. His research interests include Technology-Based Self Service, Service Marketing, e-Commerce, CRM, BPR and Information Systems. He currently works as consultant in several companies.
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Understanding The Use of Technology-Based Self Service
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LAP LAMBERT Academic Publishing Aug 2009, 2009
ISBN 10: 383831168X
ISBN 13: 9783838311685
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Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm s site) and off-site service (at customer's home/place); also the customer s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers point of view. 136 pp. Englisch. Nº de ref. del artículo: 9783838311685
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Understanding The Use of Technology-Based Self Service
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ISBN 10: 383831168X
ISBN 13: 9783838311685
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Kartoniert / Broschiert. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer. Nº de ref. del artículo: 5411870
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Understanding The Use of Technology-Based Self Service : The Consumers¿ Point of View
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LAP LAMBERT Academic Publishing, 2009
ISBN 10: 383831168X
ISBN 13: 9783838311685
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Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm s site) and off-site service (at customer's home/place); also the customer s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers point of view. Nº de ref. del artículo: 9783838311685
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Understanding The Use of Technology-Based Self Service
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LAP LAMBERT Academic Publishing Aug 2009, 2009
ISBN 10: 383831168X
ISBN 13: 9783838311685
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Librería: buchversandmimpf2000, Emtmannsberg, BAYE, Alemania
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Taschenbuch. Condición: Neu. Neuware -The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm''s site) and off-site service (at customer''s home/place); also the customer''s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers'' point of view.Books on Demand GmbH, Überseering 33, 22297 Hamburg 136 pp. Englisch. Nº de ref. del artículo: 9783838311685
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Understanding The Use of Technology-Based Self Service: The Consumers Point of View
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LAP Lambert Academic Publishing, 2009
ISBN 10: 383831168X
ISBN 13: 9783838311685
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