Change Management: Design & Implementation of Change Management Processes - Tapa blanda

Rehl, Rabea

 
9783836479615: Change Management: Design & Implementation of Change Management Processes
Tapa blanda
ISBN 10: 3836479613 ISBN 13: 9783836479615
Editorial: VDM Verlag Dr. Müller, 2008

Sinopsis

Due to the growing complexity in the Information Technology (IT) area, many companies are required to use a structured and organized procedure in the IT service management to remain competitive in business. There are already many organizations that provide standardized methods and processes. The first part of this book covers the basics. The author Rabea Rehl introduces IT service management and gives an insight into the different process models. Thereby she focuses on the Change Management and compares the different models with each other. In the second part of this book Rabea Rehl describes the design of a sample process model and how it was implemented into the browser-based software BMC Service Desk Express.This book addresses to all companies and IT managers who are planning to implement or to inform oneself of IT related Change Management.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Due to the growing complexity in the Information Technology (IT) area, many companies are required to use a structured and organized procedure in the IT service management to remain competitive in business. There are already many organizations that provide stan­dardized methods and processes. The first part of this book covers the basics. The author Rabea Rehl introduces IT service management and gives an insight into the different process models. Thereby she focuses on the Change Management and compares the different models with each other. In the second part of this book Rabea Rehl describes the design of a sample process model and how it was implemented into the browser-based software BMC Service Desk Express. This book addresses to all companies and IT managers who are planning to implement or to inform oneself of IT related Change Management.

Biografía del autor

Rabea Rehl, B.SC.: Course of Studies: Computer Science at Stuttgart University of Applied Science.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
VDM Verlag Dr. Müller
Año de publicación
2008
Idioma
Inglés
ISBN 10 
3836479613
ISBN 13 
9783836479615
Encuadernación
Tapa blanda
Número de páginas
56
Contacto del fabricante
no disponible
Persona responsable
no disponible