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Application Management: Challenges - Service Creation - Strategies - Tapa dura

 
9783834916679: Application Management: Challenges - Service Creation - Strategies
Tapa dura
ISBN 10: 3834916676 ISBN 13: 9783834916679
Editorial: Springer, 2011

Sinopsis

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

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Acerca del autor

Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH). Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH. Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

De la contraportada

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management

Target groups
Application Management chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.


Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

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Editorial
Springer
Año de publicación
2011
Idioma
Inglés
ISBN 10 
3834916676
ISBN 13 
9783834916679
Encuadernación
Tapa dura
Número de páginas
354
Editor
Degenhardt Andreas, Oecking Christian, Keuper Frank
Contacto del fabricante
Springer Nature Customer Service Center GmbH
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