Artículos relacionados a A Study on the model of Service Quality GAP

A Study on the model of Service Quality GAP - Tapa blanda

Muthukumar, P.S.Rajeswari; Santhosh Kumar, Samson

 
9783659913877: A Study on the model of Service Quality GAP
Tapa blanda
ISBN 10: 3659913871 ISBN 13: 9783659913877
Editorial: LAP LAMBERT Academic Publishing, 2018

Sinopsis

Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer’s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Servqual model for hotels and mainly to highlight service quality gap.Evolution of economies worldwide highlights the fact that the service sector is growing faster than any other sectors. In contrary, the productivity and consequently the quality of this sector seems to be declining. Therefore, designing quality service is considered as a major challenge in service organizations. This study attempts to identify the level of customer’s satisfaction in hotels of Vellore District and particularly of Vellore city, India. The SERVQUAL model is applied to measure customer satisfaction in the hotel industry.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
LAP LAMBERT Academic Publishing
Año de publicación
2018
Idioma
Inglés
ISBN 10 
3659913871
ISBN 13 
9783659913877
Encuadernación
Tapa blanda
Número de páginas
64
Contacto del fabricante
no disponible
Persona responsable
no disponible