The impact of customer service management on IT function - Tapa blanda

Osuji, Peter N.; Lawrence, Japhet Eke

 
9783659390876: The impact of customer service management on IT function
Tapa blanda
ISBN 10: 3659390879 ISBN 13: 9783659390876
Editorial: LAP LAMBERT Academic Publishing, 2013

Sinopsis

Today’s business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.

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Reseña del editor

Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.

Biografía del autor

Peter Osuji is currently working as Chief Technology Officer at PAN African University, Lagos, Nigeria. He received a Master degree in Information Systems Management from University of Liverpool, UK and Bachelor degree in Electronic & Computer Engineering from Federal University of Technology, Owerri, Nigeria.

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Editorial
LAP LAMBERT Academic Publishing
Año de publicación
2013
Idioma
Inglés
ISBN 10 
3659390879
ISBN 13 
9783659390876
Encuadernación
Tapa blanda
Número de páginas
104
Contacto del fabricante
no disponible
Persona responsable
no disponible