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Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries (IFLA Publications, 76) - Tapa dura

 
9783598218002: Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries (IFLA Publications, 76)

Sinopsis

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

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Reseña del editor

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Reseña del editor

Here are practical guidelines that will help libraries evaluate their performance and ultimately improve efficiency and service by answering questions such as ... Do the opening hours adequately meet demand? To what extent do patrons find the books they seek? Do the services of the library fulfill the expectations of the users? (IFLA Publication, Vol. 76)

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