Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Tapa dura

Akkermans, Henk

 
9783319720166: Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

Sinopsis

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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Acerca del autor

Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.

De la contraportada

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

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Otras ediciones populares con el mismo título

9783030101473: Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

Edición Destacada

ISBN 10:  3030101479 ISBN 13:  9783030101473
Editorial: Palgrave Pivot, 2018
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